Question 1

What is a digital download?

Accepted Answer

A digital download is a high-resolution artwork file you receive instantly after purchase. No physical item is shipped — you print it wherever and whenever you like.

Question 2

How do I receive my files?

Accepted Answer

Right after checkout on Etsy, your files are available in your Etsy account under Purchases & Reviews. You will also receive an email with the download link.

Question 3

Which sizes are included?

Accepted Answer

Each artwork is a high-resolution 300 DPI digital file in the ratio and format indicated on its Etsy listing. Check the listing details for exact dimensions before ordering.

Question 4

Where can I print my artwork?

Accepted Answer

At home on a good printer, through an online print service, or at a local print shop. For the best result we recommend matte fine-art paper at 200gsm or more.

Question 5

Can I get a refund?

Accepted Answer

Because digital files are delivered instantly, downloads cannot be returned. If anything goes wrong with your files, message us on Etsy and we will make it right.

Question 6

Can I use the prints commercially?

Accepted Answer

Stillume prints are licensed for personal use only. You may print them for your home or as a gift, but not resell or redistribute the files.

Question 7

Do you offer custom sizes?

Accepted Answer

No — each artwork is provided in the exact format and dimensions specified in its Etsy listing. Check the listing details before ordering to make sure it fits your space.

Question 8

Do the frames come with the print?

Accepted Answer

No. Mockup photos show how the art can look in a space. You receive digital files only, so you can choose the frame that suits your home.

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